Customer Charter

We are committed to excellence. Here’s what you can expect from us.


  • We put our customers’ need first. We will listen to you and find products and solutions that meet your needs.


  • We are friendly and honest. We will always provide you with unbiased and accurate technical information and advice about your bike.


  • We keep our word. We will always let you know if we can’t and tell you what we are going to do to put it right.


Please tell us if we fall short of this and we’ll put it right.

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